Refund and Returns Policy

At JacketsLine, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process.

Return Eligibility

You may request a return if:

• The item is unused, unworn, and in original condition
• All tags and packaging are intact
• The return request is submitted within 7–14 days of delivery

Non-Returnable Items

• Customized or made-to-order jackets
• Items damaged due to customer misuse
• Clearance or sale items (unless defective)

Refund Process

• Once your return is received and inspected, your refund will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable.

Exchanges

We offer exchanges for size or defect issues, subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

For return requests, contact us at info@jacketsline.com with your order number.